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Q: How do I book a cleaning service?
Q: How do I book a cleaning service?
You can book a service through our website or by emailling or calling us directly.
Q: What areas do you serve?
Q: What areas do you serve?
A: We currently serve the Kennebecasis Valley area. However, we are happy to accept clients outside these areas at an additional cost. Commute time will be charged at the hourly rate of $45 per hour per cleaner.
Q: Can you use my own cleaning products and vacuum cleaner?
Q: Can you use my own cleaning products and vacuum cleaner?
A: Yes, if you prefer we use your cleaning products and equipment, we’ll do our best to accommodate your request.
Q: What if I’m not satisfied with the service?
Q: What if I’m not satisfied with the service?
A: Your satisfaction is our priority. If you’re not happy with our service, please contact us within 24 hours, and we’ll arrange a re-clean of the affected areas at no extra cost.
Q: Why should I choose Total Care Housekeeping over other cleaning services?
Q: Why should I choose Total Care Housekeeping over other cleaning services?
A: At Total Care Housekeeping, we stand out for our commitment to providing fast, effective, and affordable cleaning services. Our team consists of highly skilled cleaners who have undergone thorough security screenings, ensuring your home is in safe and capable hands. We also take pride in our diverse team, many of whom are newcomers to Canada, bringing a strong work ethic and a deep commitment to their craft. When you choose us, you're not only getting top-quality cleaning services but also supporting a business that empowers newcomers to build their own successful careers as independent cleaners.
Q: What forms of payment do you accept?
Q: What forms of payment do you accept?
A: We offer several convenient payment options to suit your needs. We accept cash, e-transfers made to wecare@totalcarehousekeeping.com, debit and credit card payments. Please note that credit card payments may be subject to a 3% processing fee. We strive to make the payment process as easy and flexible as possible for our clients.
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